Yes, we support full two-way audio capabilities. This allows our operators to communicate directly with on-site personnel or intruders when necessary, depending on your system setup.

Yes, we do. We offer live video monitoring services including event-based video verification, proactive video patrols, and incident reporting, tailored to your system and protocols.

Yes, absolutely. Our operators answer calls and communicate with your customers using your company name to provide a seamless white-label experience.

Our average response time is under 15 seconds. We prioritize speed and accuracy to ensure your alarms are addressed quickly and professionally.

Yes, we provide basic technical and account support to end users after hours, following your company’s guidelines and escalation protocols.

Yes, you can. Our secure web portal and mobile apps make it easy to handle account updates, signal history, and service requests directly from the field.

Yes, we are UL listed and also ULC listed. We adhere to the highest industry standards for monitoring services across the U.S. and Canada.

Yes, we operate out of three fully staffed monitoring centers, with five total facilities for redundancy and signal processing to ensure continuous service.

Yes, we do. We can manage billing on your behalf and also offer full accounting services for qualifying dealers who need a more comprehensive solution.

Yes, we offer professional answering services tailored to your brand and business hours, ensuring you never miss a customer call.